INTRODUCTION
OF COMPANY At SkyLink Travel
Pvt Ltd we strongly hope that your
holiday lives up to your expectations. Our 35 years of experience in dealing
with travel services has gone into formulating the tour programmes on offer.
Due care has been taken to put the best possible ground arrangements in place
for you to have a memorable holiday. However, we seek your patience and
understanding while travelling. Sometimes minor problems may occur, but our
ground staff will always be on hand to try and solve such occurrences. The following
information is provided to help you prepare and get the best out of your
holiday. Please read this information carefully.
SKYLINK TRAVEL PVT LTD (STPL) organizes Air Ticket (s), Tours
, Visa +Misc Service Combos to
places around the globe since 1985.SkyLink Travel P Ltd (STPL) tours and related products are sold subject
to these Terms and Conditions as amended from time to time and the contract
between you and us shall be governed by the same.If you book any third party
products through us, their Terms and Conditions would be applicable in addition
to our Terms and Conditions.
CONTRACT The person /
organization making the payment for the tour with/without Visa assistance will
have to sign the Booking Form assuming full responsibility on behalf of self
and others or you can send us the scanned signed copy or any advance deposited
from your end automatically represents your acceptance that you are fully aware
of the contract attached with an emails shared. In cases where tour
participants belong to more than one family under a single form, it shall be
signed by the head / authorized person of each family and the same shall be
construed as acceptance with full responsibility of a contract for and on
behalf of all persons booked.Signing of the Booking Form and Terms and
Conditions and payment receipt issued for initial payment made towards the Tour
Cost shall be a legally binding contract between the parties.
*STEPS TOWARDS
BOOKING*
1. Once we
confirm a package/services offered at the same price or budget shared by the
customer without any fluctuation in price (with offered /similar hotels) or may
be the case that when the booking is completed in first attempt with client’s choice of services/hotels /
including the request for any changes before the confirmation letter is raised.
We are bound to a limit of maximum 2 quotes/amendments before the booking is
raised within the booking /reservation fees. Thereafter, non-refundable
booking/reservation fees with minimum cancellation & document amount raised
for Visa submission will apply automatically.
2. Kindly
note the booking/file will get into cancellation, if balance tour cost is not
made as demanded in writing/sms /phone call. Tour package/Reservation(S) shall
be liable to release and the package will be treated as cancelled for not
paying a balance amount. In case you fail to deposit before the expiry of the
cut off/auto release date, we will be compelled to release/cancel the booking
as your deposit or advance doesn’t cover the liability or other case may be the
supplier would not deposit on your behalf which may result in discrepancy in
booking over which Skylink Travel Pvt. Ltd. (STPL) has no control. Such
cancellation shall be subject to applicable cancellation charges and advance
amount collected will be adjusted towards cancellation charges. If advance
amount falls short to recover entire cancellation charges the remaining
cancellation charges shall be recovered as per the cancellation terms/policy
applicable to the booking.
3.
Regarding accommodation, in case of non-availability, similar hotel will be
provided. Your choice is important to us but once the booking is confirmed
amendment /cancellation policy applies & also be noted that confirmed hotel
can be different from the hotel given at the time of confirmation depending
case to case.
4. Once Booking status/ confirmation letter is raised, then no
changes will be accepted after 24 hours, after 24 hours- amendment /
cancellation policy applies over which company has no control because supplier policy
also applies. Skylink can not be held responsible for the varied hotel.
5. Please note if you are comparing a
dynamic Online Price with SKYLINK offers, then please be confirmed these offers
are subject to change any moment. Once hotels are confirmed/ prepaid &
settled with SkyLink after the payment is made by you (Customer),there can be no amendment after booking is closed. Discount
offered in quotation will be non-refundable in addition to the cancellation
fees as per actuals.
(A) Our Offers & Rates
a) Our Offered rates are designed to give flexibility in creating holiday
packages for travellers.FIT Accommodations & Tours are modules for sale.
b) Packages are not valid for Peak/Festive/New Year /Indian Holidays
Season, Long Weekends (unless specified). Extra/Mandatory Service Charges/hike
in tariff are applied by service providers.
c) Airfares/Bus/Packages/Visa Fees/Transportation Charges are subject to
change without any further notice. As SkyLink has no control over the
fluctuation /Hike in Taxes/Cost /Currency or anything Miscellaneous by the Govt
of India/any ruling authority. Difference of Fare/Taxes if any at the time of
endorsement/while actual booking shall be borne by the client
d) Extra Charges will be applied for MidNight Surcharge for Late Night or
Early morning Flight arrivals/ higher category rooms/ Guaranteed Early Check In
or Late Check Out . Special Requests are subject to
availability or may incur additional charges . These
requests can not guaranteed unless paid.
e) All claims, disputes and litigation relating to the tours arranged or
co-coordinated by the Company shall be construed according to current Indian
laws only and shall be subject to jurisdiction of courts in Delhi only.
(B)Airline /Service Providers for Airtickets
The
airfares the company has contracted with various airlines are non-refundable.
The company shall in no circumstances whatsoever be
liable to the client or any person travelling with him/her for the following reasons:
a) While
all efforts would be made to accommodate members of a family traveling together
in the same flight, depending upon the overall group size the company reserves
the right to split the group into multiple airline for
any departure.
b) Failure
on the part of airline to accommodate passenger despite having confirmed tickets.
iii) Change
of flight timing or change of route with or without intimation.
c) If in the event that the flight is over booked
or cancelled for whatever reason and the client is not allowed/able to board
the flight , the client shall not hold the company responsible for the same and
no claim whatsoever can be made by client. All incidental expenses arising out
of such situation will be payable by client.
d) Low cost
airline do not provide meals on board.
e) Airport
taxes / airline development fees as applicable to be paid over & above tour
cost should there be a rise post the printing of the brochure.
f) Refund cannot
be guaranteed till it is not recovered or acknowledged by us (SKYLINK ) & we cannot be liable to pay on our service
provider's behalf unless amount has been credited to Skylink Travel Pvt Ltd by
the Airlines or airlines ticket supplier.
(C) Important Airlines & Hotel notes:
a). All the
guests (husband, wife & all adult children) are requested to carry their
PASSPORT in original & a photocopy to be produced & handed over at the
time of Check In at the resort. This is mandatory. Airline and Hotels may deny
entry and services in the absence of the document, in such cases SKYLINK TRAVEL
P Ltd should not be held responsible by customers.
b) In case
your packages is inclusive of Arrival / departure transfers & sightseeing
tours the same shall be provided as per schedule fixed by the /Local Agent/
hotel. However this may require you to wait at the airport for short duration
until all the guests arriving at that time exit the airport.
c) Room (Twin bed / Double bed)/ Seat allocation is
at the discretion of the hotel/airlines respectively. The number
of meals including breakfast are always corresponding to the no. of
nights booked by the guest. The hotel does not provide breakfast on the day of
arrival.
d) Hotel
has the right to claim the damages incurred by any of the guest.
e) The
guests are requested to take care of their personal belongings carefully and
avoid leaving them unattended.
f) Mandatory Resort /Tourism Dhiram /City Taxes
or Fees, Security Deposit either by Credit card or debit card or cash may be
asked at check in.
D) Itinerary Planning
Itinerary
is only a proposal about an activities/day wise plan/Tours/Excursions, All activities
specified under itinerary as Tours& Excursions like Theme parks , water
sports etc can not be counted as included unless specified under
inclusions.Timings & duration/distances mentioned in an itinerary is an
approximate idea & Timings for Pickup/Drop/Sightseeing can be changeable by
the service provider due to any reason over which STPL has no control.(
Illustration – Late arrival of flight affecting the further tour services or
transfer etc.)
E) Liability/Responsibility
The Company
is acting as a booking agent for the Hotels /overseas tour operator / travel
component supplier and is only a travel agent. The information given in the
brochure/Emails is as accurate as the Company can make it. The Company’s
brochure descriptions are of amenities that are normally available.
However, unavoidable
circumstances can change due to events beyond the control of the Company.
Unforeseen Calamities, Accident, Closure of Borders/Airbase, major roadwork, strikes
etc may necessitate route changes/cancellation/postponement. Where & If the
Company knows of these sufficiently in advance, Company will notify the Tourist
/ Group.about these route changes/policies that could also be necessitated due
to natural calamities. The Company does not control or operate any Airline,
neither do the Company owns or controls any shipping/cruise/coach company,
Hotel, transport and other facility or service ingredients, travel component in
tour package that to be availed by the Tourists/Group. Since the Company only
selects and co-ordinates travel components, the Company shall not be liable for
any injury, death, loss, deficiency in service or damage,modifications,cancellations
or extra cost if any, caused by any act
or omission of the management or employees or any independent contractor of any
airlines, cruise or transport company etc.
F) METHOD OF
PAYMENT: All payments in Indian Rupee should be in done in favor
of “SKYLINK TRAVEL PVT LTD.” Please don't
deposit cash in our account.
1)
Payments
may be made by visiting our office
2)
For your convenience, we also have several
bank accounts available and you may conveniently deposit the payment in our accounts.
BANK NAME |
BRANCH |
ACCOUNT
NUMBER |
IFSC Code |
ICICI
BANK LTD |
CONNAUGHT
PLACE, NEW DELHI-110001 |
000705028555 |
ICIC0000007 |
KOTAK
MAHINDRA BANK LTD. |
G
39 CONNAUGHT CIRCUS NEW DELHI-110001 |
2011221016 |
KKBK0000214 |
BANK
OF BARODA |
NARAINA
,NEW DELHI-110028 |
07920200000888 |
BARB0INDNAR |
ACCOUNT DETAILS
FOR FORIEGNERs FOR CURRENCY USD WIRE TRANSFER
Receivers
Correspondent Bank |
USD Remittance to JP MORGAN
CHASE BANK,NEW YORK ,USA |
|
Correspondent Bank
Details |
SWIFT CODE :CHASUS33XXX |
IBAN NO: ABA FED No. 021000021 |
Beneficiary Bank |
ICICI BANK LTD A/C No 001 1 427374 |
ICICI BANK SWIFT CODE: ICICINBBCTS |
Ultimate
Beneficiary: |
SKYLINK TRAVEL PVT
LTD Address :
9A Block,Phelps, Connaught Place, New
Delhi-1(India) |
|
Account Number |
000705028555 |
PURPOSE: PREPAID
TOUR/HOTEL RESERVATION |
3)
Online
Payment by clicking on link : If payment is done through credit card/debit card
additional bank charges of 2.75% & 3.5% for Amex Cards will be charged.For Foreign Nationals: If International Credit Card from abroad then
3.75% will be applicable on the total amount payable to us.
4)
Kindly
send us the receipt of payment deposit through email or watsapp.
Payment
Stages for India, Nepal & Bhutan Bookings
No. |
Payment Item |
Amount in INR per person |
Date of payment |
1. |
Interest free non-refundable booking
& reservation fees |
₹ 4130( from Indians) ₹ 3894 ( from Foriegners) |
Immediately or
within 10 days of booking date. Adjustable with other alternate package
unless not utilized with 2 quotes/amendments of Ongoing Query. |
2. |
Bus/Coach /Rail /Ferry /LCC Airfare or any Promo Booking |
As per the selected tour |
100% payment required at the time of
booking |
3. |
Balance Payments |
As per the selected tour |
Before 15-30 days from the departure
of your tour. It may vary in case of strict supplier policy or bookings under
cancellation period or Non-refundable Bookings. ROE shall apply. |
4. |
Cruise Booking |
As per the selected tour |
100% payment required at the time of
booking |
5. |
General Cancellation Stage REFER TO *Steps towards Booking* |
As per the selected service |
-36 days or more
before departure :80% of the package will be refunded -Cancellation stage : 21 -35 days before departure :50% of the package will
be refunded -Cancellation
stage : 20 days or less before
departure :No Refund |
*The
General cancellation stage may change/vary OR is not applicable if the
supplier policy is not protected under the company policy & also if the
less payment is received from the customer. Once payment is received, we share a
confirmation letter in which Our team will try its best to give you the
precise /approx. cancellation to avoid any further discrepancy. * Non-refundable Booking, any
Miscellaneous Services with Non-refundable Charges cannot be counted
/considered under the given policy. *No refund will be there whatever the
case may be where non-refundable bookings are booked . |
|||
6. |
General Amendment Stage REFER TO *Steps towards Booking* |
Amendment Charges (after deducting cancellation
Charges). Amendments have to be notified in writing only. Any Amendment made
over the phone or verbally will not be considered for taking any action. |
There
will be no amendment after dynamic booking is closed after comparison with
Online Deals. Discount offered in quotation will be non-refundable in
addition to the cancellation fees as per actuals. 10%
Amendment Charges for FIT & 20% for the Group Bookings above 30 pax +
additional to actuals charged by the service provider. Processing Expenses
will obviously charged extra. |
Mode of
Refund: Credit note will
be raised which will be adjustable & transferable depending on Supplier
/Hotelier Policy over which SkyLink has no control. Refund can not be
guaranteed till it is not recovered or acknowledged by us (SKYLINK
) & we can not be liable to pay on our service provider's behalf
unless amount has been credited to Skylink Travel Pvt Ltd by the
supplier/service provider. |
Payment
Stages for International Bookings
No. |
Payment Item |
Amount in INR per person |
Date of payment |
1. |
Interest free non-refundable booking &
reservation fees |
INR 5900 |
Immediately or within 10 days of
booking date. Adjustable with other alternate package unless not utilized with
2 quotes/amendments of Ongoing Query . |
2. |
As per the selected tour |
Immediately or
within 10 days from the booking date along with Visa documents.In case full & final amount is
not cleared-an advance secured to procure Tour Package Booking & for
Confirmed Documents/Vouchers to be submitted for Visa Application are non-
refundable even if the visa/passport is issued/refused/denied |
|
3. |
Balance Payments |
As per the selected tour |
Before 30 days from the departure of
your tour.If travel is within 30-90days then 100 % Full payment will be
required. It may vary in case of strict supplier policy or bookings under
cancellation period or Non refundable Bookings or Tour Package with Visa. ROE
shall apply . |
4. |
Cruise Booking |
As per the selected tour |
100% payment required at the time of
booking |
5. |
Visa Fees & Assistance |
As per the selected Country |
100% Non-refundable whatever the
decision may be |
6. |
General Cancellation Stage REFER TO *Steps towards Booking* |
As per the selected service |
-36 days or more
before departure :80% of the package will be refunded -Cancellation stage : 21 -35 days before departure :50% of the package will
be refunded -Cancellation
stage : 20 days or less before departure :No Refund |
*The
General cancellation stage may change/vary OR is not applicable if the
supplier policy is not protected under the company policy & also if the
less payment is received from the customer. Once payment is received, we share a
confirmation letter in which Our team will try its best to give you the
precise /approx. cancellation to avoid any further discrepancy. * Non-refundable Booking, any Miscellaneous
Services with Non-refundable Charges cannot be counted /considered under the
given policy. *No refund will be there whatever the
case may be where non refundable bookings are booked . |
|||
7. |
General Amendment Stage REFER TO *Steps towards Booking* |
Amendment Charges ( after
deducting cancellation Charges). Amendments have to be notified in writing
only. Any Amendment made over the phone or verbally will not be considered
for taking any action. |
There
will be no amendment after dynamic booking is closed after comparison with
Online Deals. Discount offered in quotation will be non-refundable in
addition to the cancellation fees as per actuals. 10%
Amendment Charges for FIT & 20% for the Group Bookings above 30 pax +
additional to actuals charged by the service provider. Processing Expenses
will obviously charged extra. |
Mode of
Refund: Credit note will
be raised which will be adjustable & transferable depending on Supplier
/Hotelier Policy over which SkyLink has no control. Refund can not be
guaranteed till it is not recovered or acknowledged by us (SKYLINK
) & we can not be liable to pay on our service provider's behalf
unless amount has been credited to Skylink Travel Pvt Ltd by the
supplier/service provider. |
NOTE : The
booking will be subject to availability unless
fully paid else DOCUMENT FEES shall apply. The booking and reservation amount
is non-refundable.
I UNDERSIGNED as Correspondent & agree on behalf
of myself and all other persons on this booking form that I /We have read and
understood the unaltered Booking Conditions, Important Information and I hereby
take the responsibility :
1.
of all payments pertaining to the tour or
services purchased and any related charges , in case any member of the families
backs out from availing the tour package
2.
to warrant
that I have the authority of all persons named on this Booking Form to make the
booking subject to these conditions.
3.
to coordinate for documentation from all the members who
take booking through me /with me .
4.
to explain and make understand them all the details of the
package and booking related documents as per the terms & conditions of the
booking.
5.
I am aware that
this undertaking does not absolve other families or members of families of
their server responsibility of booking payments/cancellation charges on its accrual
due to reasons whatsoever including but not limited to a situation undersigned
becomes insolvent.
6.
The package cost is based on
national rate of Forex currency conversion rate US$/£/€/A$ etc or depending on
the package of respective Country. The bench mark rate taken uniformly as forex
currency is too much volatile and can’t be changed in itinerary / handout
frequently. We take Bank TT Selling rate on the date of confirmation of
Quotation at which the Bank will be making remittance to vendors abroad through
Telex Transfer for Tour Packages/Hotels etc. Please don’t get confused with the
Inter Bank rate or Currency buying/selling rates being quoted on Currency rate
sites or Bank’s Currency trading site.To avoid any impact of future fluctuation
I can get the package cost freezed by making 100% payment of package cost
adjusted at the prevailing TT selling rate as given in Cost or Immediate
payable amount under confirmation letter. There will be Rs.500/- pp extra
towards Remittance & Bank transaction charges payable as remittance will be
sent separately for you & on your behalf. Else, if I choose to make
payments as per Schedule of Payment given in itinerary as partial payment then
the TT selling rate prevailing at that time of balance payment shall apply.
7.
I full understand
once SkyLink starts the booking procedure, there might be a fluctuation in
airfare/govt taxes/forex /visa fees/hotel promo deals /limited offers/Peak
season surcharge or other countries good service tax/situations over which
Company has no control. STPL shall be within the right to forfeit the
non-refundable part of tour cost/Visa documentation/Service Fees/Booking amount
& reservation fees etc to start the procedure.