TERMS AND CONDITIONS


INTRODUCTION OF COMPANY  At SkyLink Travel Pvt Ltd  we strongly hope that your holiday lives up to your expectations. Our 35 years of experience in dealing with travel services has gone into formulating the tour programmes on offer. Due care has been taken to put the best possible ground arrangements in place for you to have a memorable holiday. However, we seek your patience and understanding while travelling. Sometimes minor problems may occur, but our ground staff will always be on hand to try and solve such occurrences. The following information is provided to help you prepare and get the best out of your holiday. Please read this information carefully.

SKYLINK TRAVEL PVT LTD (STPL) organizes Air Ticket (s), Tours , Visa +Misc Service Combos  to places around the globe since 1985.SkyLink Travel P Ltd (STPL)  tours and related products are sold subject to these Terms and Conditions as amended from time to time and the contract between you and us shall be governed by the same.If you book any third party products through us, their Terms and Conditions would be applicable in addition to our Terms and Conditions.

CONTRACT The person / organization making the payment for the tour with/without Visa assistance will have to sign the Booking Form assuming full responsibility on behalf of self and others or you can send us the scanned signed copy or any advance deposited from your end automatically represents your acceptance that you are fully aware of the contract attached with an emails shared. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head / authorized person of each family and the same shall be construed as acceptance with full responsibility of a contract for and on behalf of all persons booked.Signing of the Booking Form and Terms and Conditions and payment receipt issued for initial payment made towards the Tour Cost shall be a legally binding contract between the parties.

*STEPS TOWARDS BOOKING*

1. Once we confirm a package/services offered at the same price or budget shared by the customer without any fluctuation in price (with offered /similar hotels) or may be the case that when the booking is completed in first attempt  with client’s choice of services/hotels / including the request for any changes before the confirmation letter is raised. We are bound to a limit of maximum 2 quotes/amendments before the booking is raised within the booking /reservation fees. Thereafter, non-refundable booking/reservation fees with minimum cancellation & document amount raised for Visa submission will apply automatically.

2. Kindly note the booking/file will get into cancellation, if balance tour cost is not made as demanded in writing/sms /phone call. Tour package/Reservation(S) shall be liable to release and the package will be treated as cancelled for not paying a balance amount. In case you fail to deposit before the expiry of the cut off/auto release date, we will be compelled to release/cancel the booking as your deposit or advance doesn’t cover the liability or other case may be the supplier would not deposit on your behalf which may result in discrepancy in booking over which Skylink Travel Pvt. Ltd. (STPL) has no control. Such cancellation shall be subject to applicable cancellation charges and advance amount collected will be adjusted towards cancellation charges. If advance amount falls short to recover entire cancellation charges the remaining cancellation charges shall be recovered as per the cancellation terms/policy applicable to the booking.

3. Regarding accommodation, in case of non-availability, similar hotel will be provided. Your choice is important to us but once the booking is confirmed amendment /cancellation policy applies & also be noted that confirmed hotel can be different from the hotel given at the time of confirmation depending case to case.

4. Once Booking status/ confirmation letter is raised, then no changes will be accepted after 24 hours, after 24 hours- amendment / cancellation policy applies over which company has no control because supplier policy also applies. Skylink can not be held responsible for the varied hotel.

5. Please note if you are comparing a dynamic Online Price with SKYLINK offers, then please be confirmed these offers are subject to change any moment. Once hotels are confirmed/ prepaid & settled with SkyLink after the payment is made by you (Customer),there can be no amendment after booking is closed. Discount offered in quotation will be non-refundable in addition to the cancellation fees as per actuals.

(A) Our Offers & Rates

a) Our Offered rates are designed to give flexibility in creating holiday packages for travellers.FIT Accommodations & Tours are modules for sale.

b) Packages are not valid for Peak/Festive/New Year /Indian Holidays Season, Long Weekends (unless specified). Extra/Mandatory Service Charges/hike in tariff are applied by service providers.

c)  Airfares/Bus/Packages/Visa Fees/Transportation Charges are subject to change without any further notice. As SkyLink has no control over the fluctuation /Hike in Taxes/Cost /Currency or anything Miscellaneous by the Govt of India/any ruling authority. Difference of Fare/Taxes if any at the time of endorsement/while actual booking shall be borne by the client

d) Extra Charges will be applied for MidNight Surcharge for Late Night or Early morning Flight arrivals/ higher category rooms/ Guaranteed Early Check In or Late Check Out . Special Requests are subject to availability or may incur additional charges . These requests can not guaranteed unless paid.

e) All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Delhi only.

(B)Airline /Service Providers for Airtickets

The airfares the company has contracted with various airlines are non-refundable. The company shall in no circumstances whatsoever be liable to the client or any person travelling with him/her for the following reasons:

a) While all efforts would be made to accommodate members of a family traveling together in the same flight, depending upon the overall group size the company reserves the right to split the group into multiple airline for any departure.

b) Failure on the part of airline to accommodate passenger despite having confirmed tickets.

iii) Change of flight timing or change of route with or without intimation.

c)  If in the event that the flight is over booked or cancelled for whatever reason and the client is not allowed/able to board the flight , the client shall not hold the company responsible for the same and no claim whatsoever can be made by client. All incidental expenses arising out of such situation will be payable by client.

d) Low cost airline do not provide meals on board.

e) Airport taxes / airline development fees as applicable to be paid over & above tour cost should there be a rise post the printing of the brochure.

f) Refund cannot be guaranteed till it is not recovered or acknowledged by us (SKYLINK ) & we cannot be liable to pay on our service provider's behalf unless amount has been credited to Skylink Travel Pvt Ltd by the Airlines or airlines ticket supplier.

(C) Important Airlines & Hotel notes:

a). All the guests (husband, wife & all adult children) are requested to carry their PASSPORT in original & a photocopy to be produced & handed over at the time of Check In at the resort. This is mandatory. Airline and Hotels may deny entry and services in the absence of the document, in such cases SKYLINK TRAVEL P Ltd   should not be held responsible by customers.

b) In case your packages is inclusive of Arrival / departure transfers & sightseeing tours the same shall be provided as per schedule fixed by the /Local Agent/ hotel. However this may require you to wait at the airport for short duration until all the guests arriving at that time exit the airport.

c) Room (Twin bed / Double bed)/ Seat allocation is at the discretion of the hotel/airlines respectively. The number of meals including breakfast are always corresponding to the no. of nights booked by the guest. The hotel does not provide breakfast on the day of arrival.

d) Hotel has the right to claim the damages incurred by any of the guest.

e) The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.

f)  Mandatory Resort /Tourism Dhiram /City Taxes or Fees, Security Deposit either by Credit card or debit card or cash may be asked at check in.

D) Itinerary Planning

Itinerary is only a proposal about an activities/day wise plan/Tours/Excursions, All activities specified under itinerary as Tours& Excursions like Theme parks , water sports etc can not be counted as included unless specified under inclusions.Timings & duration/distances mentioned in an itinerary is an approximate idea & Timings for Pickup/Drop/Sightseeing can be changeable by the service provider due to any reason over which STPL has no control.( Illustration – Late arrival of flight affecting the further tour services or transfer etc.)

E) Liability/Responsibility  

The Company is acting as a booking agent for the Hotels /overseas tour operator / travel component supplier and is only a travel agent. The information given in the brochure/Emails is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities that are normally available.

However, unavoidable circumstances can change due to events beyond the control of the Company. Unforeseen Calamities, Accident, Closure of Borders/Airbase, major roadwork, strikes etc may necessitate route changes/cancellation/postponement. Where & If the Company knows of these sufficiently in advance, Company will notify the Tourist / Group.about these route changes/policies that could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping/cruise/coach company, Hotel, transport and other facility or service ingredients, travel component in tour package that to be availed by the Tourists/Group. Since the Company only selects and co-ordinates travel components, the Company shall not be liable for any injury, death, loss, deficiency in service or damage,modifications,cancellations or  extra cost if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, cruise or transport company etc.

F) METHOD OF PAYMENT: All payments in Indian Rupee should be in done in favor of “SKYLINK TRAVEL PVT LTD.Please don't deposit cash in our account.

1)       Payments may be made by visiting our office

2)        For your convenience, we also have several bank accounts available and you may conveniently deposit the payment in our accounts.

BANK NAME

BRANCH

ACCOUNT NUMBER

IFSC Code

ICICI BANK LTD

CONNAUGHT PLACE, NEW DELHI-110001

000705028555

ICIC0000007

KOTAK MAHINDRA BANK LTD.

G 39 CONNAUGHT CIRCUS NEW DELHI-110001

2011221016

KKBK0000214

BANK OF BARODA

NARAINA ,NEW DELHI-110028

07920200000888

BARB0INDNAR

ACCOUNT DETAILS FOR FORIEGNERs FOR CURRENCY USD WIRE TRANSFER

Receivers Correspondent Bank 

USD Remittance to  JP MORGAN CHASE BANK,NEW YORK ,USA    

Correspondent Bank Details

SWIFT CODE :CHASUS33XXX

IBAN NO:  ABA FED No. 021000021

Beneficiary Bank

ICICI BANK LTD  A/C No 001 1 427374

ICICI BANK SWIFT CODE: ICICINBBCTS

Ultimate Beneficiary: 

SKYLINK TRAVEL PVT LTD                           Address :  9A Block,Phelps, Connaught Place, New Delhi-1(India)      

Account Number

000705028555                                

PURPOSE: PREPAID TOUR/HOTEL RESERVATION












3)       Online Payment by clicking on link : If payment is done through credit card/debit card additional bank charges of 2.75% & 3.5% for Amex Cards will be charged.For Foreign Nationals:  If International Credit Card from abroad then 3.75% will be applicable on the total amount payable to us.

4)       Kindly send us the receipt of payment deposit through email or watsapp.

 

Payment Stages for India, Nepal & Bhutan Bookings

No.

Payment Item

Amount in INR per person

Date of payment

1.

Interest free non-refundable booking & reservation fees

4130(  from Indians)

3894 ( from Foriegners)

Immediately or within 10 days of booking date. Adjustable with other alternate package unless not utilized with 2 quotes/amendments of Ongoing Query.

2.

Bus/Coach /Rail /Ferry /LCC Airfare or any Promo Booking

As per the selected tour

100% payment required at the time of booking 

3.

Balance Payments

As per the selected tour

Before 15-30 days from the departure of your tour. It may vary in case of strict supplier policy or bookings under cancellation period or Non-refundable Bookings. ROE shall apply.

4.

Cruise Booking

As per the selected tour

100% payment required at the time of booking 

5.

General Cancellation Stage

REFER TO *Steps towards Booking*

 

As per the selected service

 

-36 days or more  before departure :80% of the package will be refunded

-Cancellation stage : 21 -35 days  before departure :50% of the package will be refunded

-Cancellation stage : 20 days or less   before departure :No Refund

*The General cancellation stage may change/vary OR is not applicable if the supplier policy is not protected under the company policy & also if the less payment is received from the customer.  Once payment is received, we share a confirmation letter in which Our team will try its best to give you the precise /approx. cancellation to avoid any further discrepancy.

* Non-refundable Booking, any Miscellaneous Services with Non-refundable Charges cannot be counted /considered under the given policy.

*No refund will be there whatever the case may be where non-refundable bookings are booked .

6.

General Amendment  Stage

REFER TO *Steps towards Booking*

Amendment Charges (after deducting cancellation Charges). Amendments have to be notified in writing only. Any Amendment made over the phone or verbally will not be considered for taking any action.

There will be no amendment after dynamic booking is closed after comparison with Online Deals. Discount offered in quotation will be non-refundable in addition to the cancellation fees as per actuals.

10% Amendment Charges for FIT & 20% for the Group Bookings above 30 pax + additional to actuals charged by the service provider. Processing Expenses will obviously charged extra.

Mode of Refund: Credit note will be raised which will be adjustable & transferable depending on Supplier /Hotelier Policy over which SkyLink has no control. Refund can not be guaranteed till it is not recovered or acknowledged by us (SKYLINK ) & we can not be liable to pay on our service provider's behalf unless amount has been credited to Skylink Travel Pvt Ltd by the supplier/service provider.

 

Payment Stages for International Bookings

No.

Payment Item

Amount in INR per person

Date of payment

1.

Interest free non-refundable booking & reservation fees

INR 5900

Immediately or within 10 days of booking date. Adjustable with other alternate package unless not utilized with 2 quotes/amendments of Ongoing Query .

2.

Secured Documentation Amount*Visa Guidelines Apply

As per the selected tour

Immediately or within 10 days from the booking date along with Visa documents.In case full & final amount is not cleared-an advance secured to procure Tour Package Booking & for Confirmed Documents/Vouchers to be submitted for Visa Application are non- refundable even if the visa/passport is issued/refused/denied

3.

Balance Payments

As per the selected tour

Before 30 days from the departure of your tour.If travel is within 30-90days then 100 % Full payment will be required. It may vary in case of strict supplier policy or bookings under cancellation period or Non refundable Bookings or Tour Package with Visa. ROE shall apply .

4.

Cruise Booking

As per the selected tour

100% payment required at the time of booking 

5.

Visa Fees & Assistance

As per the selected Country

100% Non-refundable whatever the decision may be

6.

General Cancellation Stage

REFER TO *Steps towards Booking*

 

As per the selected service

 

-36 days or more  before departure :80% of the package will be refunded

-Cancellation stage : 21 -35 days  before departure :50% of the package will be refunded

-Cancellation stage : 20 days or less before departure :No Refund

*The General cancellation stage may change/vary OR is not applicable if the supplier policy is not protected under the company policy & also if the less payment is received from the customer.  Once payment is received, we share a confirmation letter in which Our team will try its best to give you the precise /approx. cancellation to avoid any further discrepancy.

* Non-refundable Booking, any Miscellaneous Services with Non-refundable Charges cannot be counted /considered under the given policy.

*No refund will be there whatever the case may be where non refundable bookings are booked .

7.

General Amendment  Stage

REFER TO *Steps towards Booking*

Amendment Charges ( after deducting cancellation Charges). Amendments have to be notified in writing only. Any Amendment made over the phone or verbally will not be considered for taking any action.

There will be no amendment after dynamic booking is closed after comparison with Online Deals. Discount offered in quotation will be non-refundable in addition to the cancellation fees as per actuals.

10% Amendment Charges for FIT & 20% for the Group Bookings above 30 pax + additional to actuals charged by the service provider. Processing Expenses will obviously charged extra.

Mode of Refund: Credit note will be raised which will be adjustable & transferable depending on Supplier /Hotelier Policy over which SkyLink has no control. Refund can not be guaranteed till it is not recovered or acknowledged by us (SKYLINK ) & we can not be liable to pay on our service provider's behalf unless amount has been credited to Skylink Travel Pvt Ltd by the supplier/service provider.

NOTE : The booking will be subject to availability unless fully paid else DOCUMENT FEES shall apply. The booking and reservation amount is non-refundable.

I UNDERSIGNED as Correspondent & agree on behalf of myself and all other persons on this booking form that I /We have read and understood the unaltered Booking Conditions, Important Information and I hereby take the responsibility :

1.        of all payments pertaining to the tour or services purchased and any related charges , in case any member of the families backs out from availing the tour package

2.        to  warrant that I have the authority of all persons named on this Booking Form to make the booking subject to these conditions.

3.        to coordinate for documentation from all the members who take booking through me /with me .

4.        to explain and make understand them all the details of the package and booking related documents as per the terms & conditions of the booking.

5.        I am aware that this undertaking does not absolve other families or members of families of their server responsibility of booking payments/cancellation charges on its accrual due to reasons whatsoever including but not limited to a situation undersigned becomes insolvent.

6.        The package cost  is based on national rate of Forex currency conversion rate US$/£/€/A$ etc or depending on the package of respective Country. The bench mark rate taken uniformly as forex currency is too much volatile and can’t be changed in itinerary / handout frequently. We take Bank TT Selling rate on the date of confirmation of Quotation at which the Bank will be making remittance to vendors abroad through Telex Transfer for Tour Packages/Hotels etc. Please don’t get confused with the Inter Bank rate or Currency buying/selling rates being quoted on Currency rate sites or Bank’s Currency trading site.To avoid any impact of future fluctuation I can get the package cost freezed by making 100% payment of package cost adjusted at the prevailing TT selling rate as given in Cost or Immediate payable amount under confirmation letter. There will be Rs.500/- pp extra towards Remittance & Bank transaction charges payable as remittance will be sent separately for you & on your behalf. Else, if I choose to make payments as per Schedule of Payment given in itinerary as partial payment then the TT selling rate prevailing at that time of balance payment shall apply.  

7.        I full understand once SkyLink starts the booking procedure, there might be a fluctuation in airfare/govt taxes/forex /visa fees/hotel promo deals /limited offers/Peak season surcharge or other countries good service tax/situations over which Company has no control. STPL shall be within the right to forfeit the non-refundable part of tour cost/Visa documentation/Service Fees/Booking amount & reservation fees etc to start the procedure.